Dec 1, 2006
Where does it come from? Lately I find myself getting angry about the service I receive when I go to a store to buy something. Today, I went to Rite-Aid to pick up some prescriptions. One is for Lopressor, a beta blocker, which I take for angina and for the prevention of a heart attack. It also lowers my blood pressure. I turned in the script 3 days ago, and called this morning to make sure it was ready. They assured me it would be ready in about an hour. I am anxious to get it because I had run out the night before, and the last time that happened I found myself at the er with chest pains. I took my nitro, and tylenol, couldn't find the baby asperins, but headed to the pharmacy.
When I got there, they said it would be a few more minutes. This is well past the hour I was told. So, ok, no problem, I'll just slip over here and do a little shopping, then come back. When I got back, I stood in line for about 15 minutes when the clerk behind the counter said it would be a little longer. And of course, I said, "Well what's the holdup? I turned in two days ago." Someone spoke up and said they couldn't fill it until today. Ok, I know this is bullshit, but I just say ok. Then I remembered they left some refills off of another medication I take. So, I mentioned it, they looked it up, and said ok they would correct it.
I said, "Well, you know, I have to wonder, if I have two refills and and my bottle says no refills, I have to wonder, where are the refills going."
The clerk said, "Well, they are not being used by anyone here." I said, "Well, how do I know that."
Then I realized the other prescription they said they were holding was one where I took one pill instead of the prescribed two. I said, "You know that doesn't make sense, because the insurance would have covered that one. Its been two months since it was filled."
She said, "Well it was in the box with the other one."
All this really told me was that they never really ran it by the insurance anyway.
One spoke up and said, "We'll, we've been very busy today." Ok, I understand that, but I have also worked on the other side of the counter, and I know when a customer wants their merchandise, whatever it is, they expect it to be ready when its supposed to be. I've been called about everything you can think of, but you just say I'll get it to you as soon as I can. You don't make excuses. And, you smile at the customer. Whether you want to or not. I think we should all realize that these people have a job because we patronize their company, store, or whatever you want to call it. And, yet, we are treated more times than not, like an inconvenience. I am just sick of it.
I did what my oldest son, who refuses to shop with me, calls "showing my ass". I think I did a really good job of that today.
Then she wanted to know if I still lived in West Virginia. No, I just like making the 6 hour drive to get my rx's filled at this particular Rite Aid pharmacy. I always have loved the scenic route. Somebody tell me if I am being a bitch about this or if it is something you experience as well. I just get so tired of being treated like sheep. "Stand here for pickup, stand here for drop off, stand here cause we just want you to". I feel like we're being treated like sheep. All that's missing is the border collies, snapping at our heels.
Ok, rant over.